National Rail Strategy: The Future of Rail Travel in Britain:
"This briefing note is aimed as an overview of a more extensive examination of the rail strategy for TransWorld Advanced Travel (hereafter TWAT). This document is aimed as a help guide for TWAT employees and covers some key areas of concern that require clarification:
First Class
First Class is generally classed as any available seat and is usually located at the rear of the train. TWAT employees often ask when is it possible to de-classify First Class. There are two situations that can warrant this extreme measure:
- The instance of a pregnant woman having to stand. This still requires the passenger to produce evidence that she is pregnant, namely a letter from a doctor, broken waters or (preferably) a child.
- Someone with enough clowt to sue us is left without a seat. Remove the pregnant woman if necessary.
Passengers without tickets
We need to keep this malignant cancer in check. To do this, we have introduced the 'full fare' policy. If a passenger has entered the train and doesn't have a ticket for the journey between Leeds and Huddersfield for instance, our policy will be to charge the full fare for a journey between Lands End and John O Groats,... in First Class.
OvercrowdingA major concern for workers is the problem with overcrowding. We encourage all employees who have concerns to put them in writing, supplying their payroll number, National Insurance number, address and complete list of their loved ones. Overcrowding is an issue that is being addressed and we ensure all employees that we are doing everything we can to get as many people on to the smallest train possible. We do get a small amount of complaints about overcrowding but we are at pains to point out that when our trains eventually crash, survival rates could be high (would you rather rattle around in an empty carriage or be held fast, like a sardine in a tin). The layout of carriages is being addressed and the new seating plan can be seen exclusively, here.
We thank TWAT employees for all their efforts in realising our vision, we wouldn't be able to make our bonuses happen without them."
